The overloaded ticket lines were caused, in part, by the almost unprecedented last-minute ticket-selling frenzy related to the failure to lift the TV blackout of the game. Team officials also have cited Sunday's late-arriving crowd; perhaps because of the rain, fans came later, and the crowd was slowed by snarled traffic near the stadium.
"Unfortunately, when you have that much volume that close to the game, there's not much you can do," said David Wheat, vice president of business operations and ticketing. "We did the best we could."
Bills officials determined that 23,000 fans, almost one-third of the crowd, entered the stadium after Sunday's kickoff.
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